Changes between Version 3 and Version 4 of TracTickets


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Timestamp:
Dec 9, 2010 8:06:03 PM (3 years ago)
Author:
trac
Comment:

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  • TracTickets

    v3 v4  
    1515A  ticket contains the following information attributes: 
    1616  
    17  * '''Reporter''' - The author of the ticket. 
    18  * '''Type''' - The nature of the ticket (for example, defect or enhancement request) 
     17 * '''Reporter''' The author of the ticket. 
     18 * '''Type''' The nature of the ticket (for example, defect or enhancement request) 
    1919 
    20  * '''Component''' - The project module or subsystem this ticket concerns. 
    21  * '''Version''' - Version of the project that this ticket pertains to. 
    22  * '''Keywords''' - Keywords that a ticket is marked with.  Useful for searching and report generation. 
     20 * '''Component''' The project module or subsystem this ticket concerns. 
     21 * '''Version''' Version of the project that this ticket pertains to. 
     22 * '''Keywords''' Keywords that a ticket is marked with.  Useful for searching and report generation. 
    2323 
    24  * '''Priority''' - The importance of this issue, ranging from ''trivial'' to ''blocker''. 
    25  * '''Milestone''' - When this issue should be resolved at the latest. 
    26  * '''Assigned to/Owner''' - Principal person responsible for handling the issue. 
    27  * '''Cc''' - A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.'' 
     24 * '''Priority''' The importance of this issue, ranging from ''trivial'' to ''blocker''. 
     25 * '''Milestone''' When this issue should be resolved at the latest. 
     26 * '''Assigned to/Owner''' Principal person responsible for handling the issue. 
     27 * '''Cc''' A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.'' 
    2828  
    29  * '''Resolution''' - Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}. 
    30  * '''Status''' - What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}. 
    31  * '''Summary''' - A brief description summarizing the problem or issue. 
    32  * '''Description''' - The body of the ticket. A good description should be specific, descriptive and to the point. 
     29 * '''Resolution''' Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}. 
     30 * '''Status''' What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}. 
     31 * '''Summary''' A brief description summarizing the problem or issue. 
     32 * '''Description''' The body of the ticket. A good description should be specific, descriptive and to the point. 
    3333 
    3434'''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin]. 
     
    6363The option selected by default for the various drop-down fields can be set in [wiki:TracIni trac.ini], in the `[ticket]` section: 
    6464 
    65  
    66  
    67  
    6865 * `default_component`: Name of the component selected by default 
    6966 * `default_milestone`: Name of the default milestone 
     
    7269 * `default_type`: Default ticket type 
    7370 * `default_version`: Name of the default version 
     71 * `default_owner`: Name of the default owner, ''if no owner for the component has been set'' 
    7472 
    75 If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set. 
     73If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.  Some of these can be chosen through the [trac:WebAdmin WebAdmin] plugin in the "Ticket System" section (others in the "trac.ini" section).  The default owner for a ticket will be the component owner, if that is set, or `default_owner`, if not. 
    7674 
    7775 
     
    9391'''Note 2:''' If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author) 
    9492 
     93'''Note 3:''' Activating this option may cause some performance degradation, read more about this in the [trac:TracPerformance#Configuration Trac performance] page. 
     94 
    9595== Preset Values for New Tickets == 
    9696 
     
    9999Possible variables are : 
    100100 
    101  * '''type''' - The type droplist 
    102  * '''reporter''' - Name or email of the reporter 
    103  * '''summary''' - Summary line for the ticket 
    104  * '''description''' - Long description of the ticket 
    105  * '''component''' - The component droplist 
    106  * '''version''' - The version droplist 
    107  * '''severity''' - The severity droplist 
    108  * '''keywords''' - The keywords  
    109  * '''priority''' - The priority droplist 
    110  * '''milestone''' - The milestone droplist 
    111  * '''owner''' - The person responsible for the ticket 
    112  * '''cc''' - The list of emails for notifying about the ticket change 
     101 * '''type''' The type droplist 
     102 * '''reporter''' Name or email of the reporter 
     103 * '''summary''' Summary line for the ticket 
     104 * '''description''' Long description of the ticket 
     105 * '''component''' The component droplist 
     106 * '''version''' The version droplist 
     107 * '''severity''' The severity droplist 
     108 * '''keywords''' The keywords  
     109 * '''priority''' The priority droplist 
     110 * '''milestone''' The milestone droplist 
     111 * '''owner''' The person responsible for the ticket 
     112 * '''cc''' The list of emails for notifying about the ticket change 
    113113 
    114114'''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''[[BR]]