Changes between Version 12 and Version 13 of Howto_ReportIssues
- Timestamp:
- Dec 10, 2011 9:08:04 AM (19 months ago)
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Howto_ReportIssues
v12 v13 8 8 9 9 === Most current version === 10 10 11 Please understand that RoundCube is a very young project. So because development never stops and in order to ease the burden on us, we hereby ask you to test your issues always against the latest available version from [wiki:Dev_SVN Subversion]. Or click this link directly [http://trac.roundcube.net/changeset/latest/trunk/?old_path=%2F&format=zip Latest version from trunk] 11 12 12 13 === Check list === 14 13 15 * What's your PHP version? (Please make sure this is up to date!)[[BR]] 14 16 * What's your mail server? (Please make sure this is up to date!)[[BR]] … … 18 20 19 21 === Keeping your system up to date === 22 20 23 RoundCube is tested in current environments, so if for example your mailserver has not been updated in over a year, please do this '''first''' to confirm your issue.[[BR]] 21 24 [[BR]] … … 25 28 26 29 ==== How to enable them? ==== 30 27 31 RoundCube has a configuration option in config/main.inc.php which logs all errors to a log file located in "webmail/logs/" (assuming "webmail" is the directory of your Roundcube install).[[BR]] 28 32 [[BR]] … … 35 39 36 40 ==== How to read them? ==== 37 The logs give you plenty of info when it comes to problems, please consider solving the problem first and then if all fails create a ticket. You may also use our [http://lists.roundcube.net mailing lists] and [http://www.roundcube.net/?p=forum forums] where peope may be able to help you especially when the issue is related to the configuration of your environment, rather than RoundCube itself.38 41 42 The logs give you plenty of info when it comes to problems, please consider solving the problem first and then if all fails create a ticket. You may also use our [http://lists.roundcube.net mailing lists] and [http://roundcubeforum.net/ forums] where people may be able to help you especially when the issue is related to the configuration of your environment, rather than RoundCube itself. 39 43 40 44 === Samples === 45 41 46 Even though there are tons of RFCs on email, it seems to be a rather 'lax standard by how different mailservers and mailclients interpret it. If you find out that a problem can be reproduced with a certain email, please share this email on [http://testing.roundcube.net/ Roundcube Testing] and open a ticket accordingly. 42 47 43 48 === Patches === 49 44 50 Yes, we like patches - even if we may not apply them word by word they give us an idea and jumpstart us on your issue. We also credit accordingly. :)[[BR]] 45 51 [[BR]] 46 52 If you'd like to contribute a patch, please create it against the latest source and send us the output of "svn diff". 53 54 === Translations === 55 56 For translation updates or corrections please go directly to our [https://translations.launchpad.net/roundcubemail launchpad.net] page and correct them there. A launchpad login is required to make changes. 57 47 58 48 59 === Debugging RoundCube ===
