Changes between Version 12 and Version 13 of Howto_ReportIssues


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Timestamp:
Dec 10, 2011 9:08:04 AM (19 months ago)
Author:
thomasb
Comment:

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  • Howto_ReportIssues

    v12 v13  
    88 
    99=== Most current version === 
     10 
    1011Please understand that RoundCube is a very young project. So because development never stops and in order to ease the burden on us, we hereby ask you to test your issues always against the latest available version from [wiki:Dev_SVN Subversion]. Or click this link directly [http://trac.roundcube.net/changeset/latest/trunk/?old_path=%2F&format=zip Latest version from trunk] 
    1112 
    1213=== Check list === 
     14 
    1315 * What's your PHP version? (Please make sure this is up to date!)[[BR]] 
    1416 * What's your mail server? (Please make sure this is up to date!)[[BR]] 
     
    1820 
    1921=== Keeping your system up to date === 
     22 
    2023RoundCube is tested in current environments, so if for example your mailserver has not been updated in over a year, please do this '''first''' to confirm your issue.[[BR]] 
    2124[[BR]] 
     
    2528 
    2629==== How to enable them? ==== 
     30 
    2731RoundCube has a configuration option in config/main.inc.php which logs all errors to a log file located in "webmail/logs/" (assuming "webmail" is the directory of your Roundcube install).[[BR]] 
    2832[[BR]] 
     
    3539 
    3640==== How to read them? ==== 
    37 The logs give you plenty of info when it comes to problems, please consider solving the problem first and then if all fails create a ticket. You may also use our [http://lists.roundcube.net mailing lists] and [http://www.roundcube.net/?p=forum forums] where peope may be able to help you especially when the issue is related to the configuration of your environment, rather than RoundCube itself. 
    3841 
     42The logs give you plenty of info when it comes to problems, please consider solving the problem first and then if all fails create a ticket. You may also use our [http://lists.roundcube.net mailing lists] and [http://roundcubeforum.net/ forums] where people may be able to help you especially when the issue is related to the configuration of your environment, rather than RoundCube itself. 
    3943 
    4044=== Samples === 
     45 
    4146Even though there are tons of RFCs on email, it seems to be a rather 'lax standard by how different mailservers and mailclients interpret it. If you find out that a problem can be reproduced with a certain email, please share this email on [http://testing.roundcube.net/ Roundcube Testing] and open a ticket accordingly. 
    4247 
    4348=== Patches === 
     49 
    4450Yes, we like patches - even if we may not apply them word by word they give us an idea and jumpstart us on your issue. We also credit accordingly. :)[[BR]] 
    4551[[BR]] 
    4652If you'd like to contribute a patch, please create it against the latest source and send us the output of "svn diff". 
     53 
     54=== Translations === 
     55 
     56For translation updates or corrections please go directly to our [https://translations.launchpad.net/roundcubemail launchpad.net] page and correct them there. A launchpad login is required to make changes. 
     57 
    4758 
    4859=== Debugging RoundCube ===