Inbox shows no mails / Server Error

[creo]

I had a problem with the Inbox of a customer holding about 40 messages in it. Suddenly the inbox won't open ( Server Error! ) and no messages of the Inbox were displayed, although roundcube was able to determine the number of messages it SHOULD hold by displaying it next to the Mailbox name.

All other Mailboxes were fine.

After messing around with the Inbox file I found out that a single message (you find it in the attachment of this ticket) caused this behaviour. As soon as I removed the message from the respective mbox file, roundcube worked fine again.

Meanwhile I could access the Mailbox and the "defective" mail through Thunderbird without noticing any problems.

I *guess* it might have something to do with #1486310 as it shows exactly the same behaviour, although I could not spot any suspicious special chars in the message.

I don't know which Milestone this should apply to - I have 0.4, no RC or somewhat :)

[creo]

The raw mail in question

[alec]

Works for me. What PHP/OS/IMAP versions? Enable imap_debug and attach the log here.

[alec]

Did you try with different browsers?

[astthorip]

I have the same problem (or similar). I have spotted that one message containing non-ascii characters is causing the problem. If I remove the message everything is working.

I have tested this and getting the "Server Error! (OK)" message in IE8, Chrome 6 and Safari 4. There is no problem in Firefox 3.6.

The subject of the mail is: "Ã�b gönguð". It's some weird conversion of the text: "Áb gönguð" (probably from a Mac client).

This is the AJAX response for this action: /?_task=mail&_action=list&_mbox=INBOX&_refresh=1&_remote=1&_=1284545262493&_unlock=1:

{"action":"list","unlock":true,"env":{"mailbox":"INBOX","pagesize":40,"quota":true,"delimiter":".","threading":false,"threads":true,"read_when_deleted":true,"preview_pane_mark_read":0,"trash_mailbox":"Trash","drafts_mailbox":"Drafts","junk_mailbox":"Junk","messagecount":1,"pagecount":1,"current_page":1},"exec":"this.set_pagetitle(\"Webmail :: Inbox\");\nthis.set_unread_count(\"INBOX\",0,true);\nthis.set_rowcount(\"Messages 1 to 1 of 1\");\nthis.set_mailboxname(\"Inbox\");\nthis.set_message_coltypes([\"threads\",\"subject\",\"from\",\"date\",\"size\",\"flag\",\"attachment\"],null);\nthis.add_message_row(\"3\",{\"subject\":\"Re: Fwd: \\u00c3�b g\\u00c3\\u00b6ngu\\u00c3\\u00b0\",\"from\":\"<span title=\\\"aip-test@dacoda.is\\\" class=\\\"rcmContactAddress\\\">\\u00c1st\\u00fe\\u00f3r I. P\\u00e9tursson<\\\/span>\",\"date\":\"Today 09:56\",\"size\":\"2 KB\"},{\"mbox\":\"INBOX\"},false);\n"}

I guess the problem is that "�" isn't encoded.

I will attach the raw message.

[alec]

On my systems the subject for test-message.txt in ajax response is:

Re: Fwd: \u00c3\u0000b g\u00c3\u00b6ngu\u00c3\u00b0

So, again what PHP/OS/IMAP versions? Iconv/mbstring modules installed? What locale?

[astthorip]

• PHP: 5.2.0+dfsg-8+etch16
• OS: Debian 4.0 (etch)
• IMAP: Courier 4.1.1.20060828-5
• Iconv enabled (implementation: glibc / version: 2.3.6)
• mbstring enabled (engine: libmfbl / version: 4.4.4)
• system locale: en_GB.UTF-8

I'll update the server to lenny next week to check if the old packages are causing this.

[alec]

Any news?

[alec]

No feedback.

[astthorip]

Sorry about the late reply.

I have updated to lenny and the problem does not exist anymore so I guess this has something to do with the encoding in PHP <= 5.2.0 or related packages.