Roundcube refuses to authenticate my user names, even with correct passwords.

[gumbomasta]

Roundcube was working fine last week, but this week it wouldn't let me log in. I've reset the PWs and logged in to my email accounts successfully through other clients (Thunderbird, Mail2Web) and reinstalled Roundcube several times, creating new databases in the process. I've used both the .4 and .3.1 verions, but it absolutely refuses to authenticate me.

Auto_create_user is enabled in the configuration.

I even asked tech support for my web host provider to look into it but they were stumped and told me to contact you.

Here is the message I've been getting:

[21-May-2010 23:59:00 -0500]: IMAP Error: Authentication for cosmod@cosmod.net failed (LOGIN): "a001 NO [AUTHENTICATIONFAILED] Authentication failed." in /home/cosmodm1/public_html/cosmod.net/roundcube/program/include/rcube_imap.php on line 141 (POST /roundcube/?_task=&_action=login)
[21-May-2010 23:59:06 -0500]: IMAP Error: Authentication for greg@cosmod.net failed (LOGIN): "a001 NO [AUTHENTICATIONFAILED] Authentication failed." in /home/cosmodm1/public_html/cosmod.net/roundcube/program/include/rcube_imap.php on line 141 (POST /roundcube/?_task=&_action=login)
[21-May-2010 23:59:15 -0500]: IMAP Error: Authentication for soundbank@cosmod.net failed (LOGIN): "a001 NO [AUTHENTICATIONFAILED] Authentication failed." in /home/cosmodm1/public_html/cosmod.net/roundcube/program/include/rcube_imap.php on line 141 (POST /roundcube/?_task=&_action=login)

[gumbomasta]

error log from when I've been trying to log in.

[alec]

Enable imap_debug and attach logs/imap file here.

[alec]

I don't think it is Roundcube issue, but what do you have in default_host and default_port? Try to use TLS/SSL.

[gumbomasta]

How is this working for you? I still can't login. Try: test@cosmodnet pw: test. Denied.

My default host is mail.cosmodmusic.com and my port is 143. Adding the TLS/SSL prefixes didn't change the fact that I still can't login. How did you do it?

[gumbomasta]

test@…

[gumbomasta]

updated IMAP error log file

[gumbomasta]

I re-installed RC on another part of my server and got this error message:

Warning: ini_set() [function.ini-set]: A session is active. You cannot change the session module's ini settings at this time in /home/cosmodm1/public_html/roundcube/program/include/rcmail.php on line 499

What does this mean?

[dziobak]

you have something wrong in your main config file in RC. start with removing every "cosmod.net"

[gumbomasta]

there is no 'cosmod.net' anywhere in my file. My mail server is mail.cosmodmusic.com, or at least that's what works when I use Thunderbird, and what my host, Justhost, has told me is the appropriate web-mail address.

[alec]

C: a001 LOGIN "cosmod@cosmod.net" "Bassment"
S: a001 NO [AUTHENTICATIONFAILED] Authentication failed.

This is a server response. So, connection is established, Roundcube sends correct LOGIN command, but your server says NO. That's way I'm saying "works for me".